Improving business through Systems Integration

Client Overview

Tour East is an Australian-based B2B tour operator, owned by the Qantas Group. Specialising in travelling to countries such as Australia, New Zealand, the Far East and the South Pacific, with an extensive product range encompassing more than 5,000 suppliers, Tour East is committed to providing superior destination management. 

Their continual investment in technology means they provide one of the most advanced product information and booking services in the world.

Requirements

Tour East’s clients are travel agents, tour operators and consultants. Tour East offer their clients services such as flights, trips, accommodation, car hire etc, which their clients in turn offer to the end consumer.

Tour East’s clients accessed these services through their in-house system, which was fed product information from Tour East’s Java-based system. This helped ensure the most up-to-date information was available to all of Tour East’s clients from one central location.

With new technologies emerging and .NET becoming a more prevalent language, Tour East’s system required further development to make it more compatible with emerging technologies and more flexible with the amount of systems it could communicate with.

Issues

MDB were commissioned to integrate Tour East’s system with their clients to provide a complete end-to-end solution, allowing each of Tour East’s clients to effectively communicate with their system. This would ensure Tour East maintained their current level of business and would be able to source new clients who’s system they weren’t compatible with previously.

Solution

MDB created a .NET program which integrated Tour East’s system with their clients’ non-Java based systems. This opened up the possibility for Tour East to work with many new tour operators and travel clients, which in turn allowed the tour operators to offer their consumers more choice for flights, trips, transfers, accommodation and car hire.

MDB worked on-site to ensure a smooth integration process and deployment.

Benefits

Tour East’s clients benefitted by securing more sales due to a wider range of options from Tour East. 

Tour East now had a more flexible system which communicated with any .NET system, helping to increase their client base and improve existing relationships with clients.

http://www.toureast.com.au

Skyron Ltd T/A MDB Consulting
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